When your business needs Information Technology ("IT") service or support, our team of IT professionals comes running. From the moment your service request is received, our experienced IT professionals work to ensure that the service is completed quickly and correctly.

Information Systems used in today's businesses are very complex. Most businesses cannot afford dedicated specialists for each of their business critical systems. Many businesses use a general IT guy to handle both common support needs and highly specialized IT functions.

Integratechs has experienced, certified professionals to meet each of your business' support needs. From general desktop support to mainframe server management, our IT professionals know how to get the job done quickly and correctly.

In addition to our team of highly trained specialists, each Integratechs client is also served by one or more dedicated IT professional. This private support relationship ensures continuity from one support request to the next.

Remote Support

Most support requests can and should be performed using remote support tools. The use of remote support tools allows our professionals to provide almost immediate support to your employees with the assitance of a telephone and the Internet. Integratechs uses highly secure and reliable remote support systems which allow our engineers, with the permission of your employee, to view and control his or her computer or Internet-enabled mobile phone.

If at any time your primary engineer is unavailable, the rest of our support team is always available to take your call and provide immediate support. Various members of the support team are often brought into a remote support session to provide specialized advice or support when needed.

On-Site Support

Integratechs also provides on-site support as needed. Many repair related support requests cannot be handled remotely and require on-site dispatch. Integratechs also believes that personal, face-to-face interactions are important to maintain a strong support relationship.

If your business is within a hundred miles of one of our service centers, you'll probably see your primary support engineer fairly often. For businesses located outside of our local service area, you'll see your dedicated engineer once or twice annually, and our network of technology partners will provide the balance of your on-site support as needed.

Integratechs participates in a nationwide network of more than five hundred technology partners for on-site support outside of our local service area. Integratechs has partners in every state in the USA and has partners in several foreign countries. Integratechs only partners with competent, honest and reliable IT partners.

Core Technologies

Some of the core business information systems that we support on a regular basis include: