The IT Extreme™ service plan is designed to provide everything your business needs to keep its network running smoothly and without disruptions at an affordable fixed monthly price. IT Extreme™ includes all of the same features as the IT Prevent™ service plan to prevent business disruptions related to Information Technology issues. In addition, IT Extreme™ includes IT support for your employees, system management, technology planning, and much more.

Included Services

IT Extreme™ is a full-service IT support, management, maintenance and engineering package. The following is a summary of what is included in the IT Prevent service plan:

Support and Management Services

IT Support	Support services including troubleshooting and resolving common computer issues for users including network issues, login and VPN issues, software issues, and more.
IT Management	IT Management services including standard day to day IT operations, installations, repairs and ongoing administration of IT Systems; deployment and disposal of IT equipment; routine adds, moves and changes; inventory and audit of IT assets.
IT Engineering	IT Engineering services including planning and engineering.

Preventative Services

IT SafeMail™	Integratechs' email filtering service to protect against unwanted email including SPAM. IT SafeMail also protects against email-borne viruses, spyware, malware, spoofing and phishing attacks.
IT DataSafe™	Integratechs' remote data backup service which protects important business files from loss or destruction. Backup images of important business files are encrypted and stored at a secure, remote facility for retrieval in the event of an emergency.
IT RemotePro™	Integratechs' system monitoring service which monitors critical system components and alerts Integratechs' in the event of an issue. RemotePro protects against unplanned outages by detecting many potential problems before they impact system availability
Antivirus	Integratechs installs industry standard antivirus software on all systems maintained to protect against viruses. IT RemotePro monitors virus protection status to ensure that virus definitions are current and Alerts Integratechs in the event that a virus is detected.
Antimalware	Integratechs installs industry standard antimalware software on all systems maintained to protect against viruses. IT RemotePro monitors malware protection to ensure that periodic updates are applied and Alerts Integratechs if malware is detected.
Maintenance	Routine periodic IT maintenance operations including periodic system scans, disk scans, disk defragmentation, patching and updating of software applications, patching and updating of operating systems, diagnostic tests, system cleaning and more.
Monitoring	24/7 monitoring of critical issues and alerts discovered by IT RemotePro - including patch status, virus and malware issues, backup issues, server availability, system health and much more.
Reporting	Monthly email reports including system health statistics and maintenance records. 24/7 access to Integratechs' Web-Based customer portal for self-service.

 

Is IT Extreme™ Right for my Business?

IT Extreme™ is designed for businesses of all sizes who depend on IT systems and who need a complete IT solution. With IT Extreme™ , you get a single point of contact backed by a deep bench of technical talent to correctly engineer, maintain and support your IT systems. IT Extreme™ is a great fit for any business. Businesses that will especially benefit from IT Extreme™ include:

1. Businesses with more than 10 employees who use computers
2. Businesses that are heavily dependant on technology and sensitive to system downtime
3. Businesses that need after-hours support and emergency service
4. Businesses that are subject to security regulation (HIPPA, PCI, SAS70/SSAE16)

If you need a complete technology solution, IT Extreme™ is the right service plan for you.

Pricing and Billing

IT Extreme™ pricing is based on the type of device being managed. Billing is based on a monthly flat fee per device.

Pricing varies depending on several factors including client location and industry, SLA and other factors. For an accurate quote, please contact a member of our sales team.

Due to the nature of the software and services included in the IT Extreme™ package, each device has a 12 month minimum commitment.

Usage charges are billed monthly at the beginning of each month based on number of managed devices at the end of the previous month.