When you need Information Technology ("IT") support, Integratechs' team of IT Professionals stands ready to assist on a moment's notice. From the moment your service request is received, our experienced IT professionals work to ensure that the service is completed quickly and correctly.

Support services include troubleshooting and resolving common computer and network problems such as network connectivity problems, login problems, VPN problems, software problems and hardware problems. In addition, support often includes installing and uninstalling common software applications and assistance with basic navigation around common software application menus. Support is generally provided by the Support Team remotely, but is also periodically performed by the Service Team both on-site at client locations and remotely from Integratechs’ service centers.

Remote Support

Most support requests can and should be performed using remote support tools. The use of remote support tools allows our professionals to provide almost immediate support to your users via telephone, email or an online collaboration session. Integratechs uses highly secure and reliable remote support systems which allow our engineers, with the permission of your employee, to view and control his or her computer or Internet-enabled mobile phone.

On-Site Support

Integratechs also provides on-site support as needed through the Service Team. From time to time, or as a convenience to our valued clients, on-site consultation is a better way to handle certain support requests. Integratechs also believes that personal, face-to-face interactions are important to maintain strong relationships.

Common Support Requests

Some of the common business information technologies that we support regularly include: