IT Services

Business Information Technology Services

Integratechs Information Technology ("IT") Services division provides IT Support, Service and Engineering services to businesses both on-site at client locations and remotely from Integratechs' local service centers.

Each IT Services Client is assigned both a lead engineer and an Account Manager who act as joint liaisons between the client and Integratechs' teams. The Account Manager and Lead Engineer are both responsible for understanding the business and technology needs of the client, marshalling the proper resources to meet the clients needs, and assisting the client with planning and budgeting for the future.

Integratechs IT Services Division utilizes a team model to provide the best IT Services available. In our guiding principles we state that "We stress teamwork in everything we do". We believe strongly that team effort produces the best results. Integratechs Teams are divided functionally and geographically to best meet the unique needs of each individual client.

Service provided by Integratechs' IT Services division include:

IT Support

Integratechs IT "Support" services include troubleshooting and resolving common computer and network problems such as network connectivity problems, login problems, VPN problems, software problems and hardware problems. In addition, support often includes installing and uninstalling common software applications and assistance with basic navigation around common software application menus. Support is generally provided by the Support Team remotely, but is also periodically performed by the Service Team both on-site at client locations and remotely from Integratechs’ service centers.

IT Management

Integratechs IT "Management" services include standard day to day IT operations including installation, repair and ongoing administration of IT Systems. In addition, Management includes deployment and disposal of IT equipment; routine adds, moves and changes to existing IT deployments; inventory and audit of IT hardware and software assets. Mnagement tasks are performed by the Service Team both on-site at client locations and remotely from Integratechs' service centers.

IT Maintenance

Integratechs IT Maintenance services include standard periodic IT maintenance operations including periodic system scans, disk scans, disk defragmentation, patching and updating of software applications, patching and updating of operating systems, diagnostic tests, system cleaning and data backup. IT Maintenance services are generally provided remotely by both the Support and Service Teams. However, occasionally maintenance tasks must be performed on-site at client locations. Integratechs utilizes maintenance tools to automate maintenance tasks wherever possible.

IT Engineering

Integratechs IT "Engineering" services include planning, design, design review, design approval and implementation of IT Solutions. Engineering is typically required for all new IT system rollouts, critical system upgrades, system migrations and projects that include interdependencies between existing systems. Engineering is performed by the Engineering Team both on-site at client locations and remotely from Integratechs' Service Centers.

 

In addition to Integratechs' IT Services division, Integratechs also provides Consulting, Datacom and Communications services. To learn more about IT Services or other services available from Integratechs, please contact a member of our Sales team now at the number listed in the top right corner of this page.


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